How to Reach Us
We're here to help with any questions, feedback, or concerns about the Energy Cost Calculator. Whether you've found a bug, have a suggestion for improvement, or need assistance, we'd love to hear from you.
💬 What You Can Contact Us About
- Technical Issues: Report bugs, calculation errors, or website problems
- Feature Requests: Suggest new features or improvements
- Questions: Ask about energy costs or how to use the calculator
- Privacy Concerns: Questions about data handling or privacy policy
- Feedback: Share your experience or suggestions
- Partnership Enquiries: Business or collaboration opportunities
- Legal Queries: Questions about GDPR, data rights, or compliance
⚠️ Important Notice: We provide a free calculator tool for informational purposes only. We cannot provide professional energy advice or help with specific energy supplier queries. For official guidance on energy costs and saving, visit
Energy Saving Trust or contact your energy supplier directly.
📝 Contact Form
Use the form below to send us a message. Please provide as much detail as possible so we can help you effectively.
🔒 Privacy: Any information you submit through this contact form will be used solely to respond to your enquiry. We will not share your details with third parties. See our
Privacy Policy for more information.
❓ Frequently Asked Questions
Before contacting us, you might find answers to common questions below:
Q: Is the energy calculator accurate for my situation?
A: The calculator provides estimates based on the wattage and usage hours you input. Actual energy costs may differ due to appliance efficiency, your specific electricity tariff, standing charges, and usage patterns. Always verify with your actual electricity bills and smart meter readings.
Q: Does the calculator store my data?
A: No. All calculations are performed entirely in your web browser. We do not transmit, store, or have access to any appliance data or energy usage information you enter. You can optionally save your appliances in your browser's local storage.
Q: Can you help me reduce my energy bills?
A: While the calculator helps you identify high-consumption appliances, we cannot provide personalized energy advice. For professional guidance, contact the Energy Saving Trust (0300 123 1234) or visit
www.energysavingtrust.org.uk.
Q: I found a bug or calculation error. What should I do?
A: Please email us at hello@energy-cost-calculator.co.uk with details about the issue, including the appliance wattage, usage hours, and electricity rate you used, plus what result you expected vs. what you received. We take accuracy seriously and will investigate promptly.
Q: Can I suggest a new feature?
A: Absolutely! We welcome feature requests. Email us with your suggestion and why it would be helpful. Popular requests include support for gas appliances, solar panel integration, and tariff comparison tools.
Q: Is this service really free?
A: Yes, the Energy Cost Calculator is completely free to use. We may display advertisements to support the service, but all calculator features are available at no cost.
Q: Why don't my calculated costs match my bill?
A: Energy bills include standing charges, VAT, and potentially different rates for peak/off-peak usage. The calculator shows only usage-based costs. Check your tariff details with your supplier and add standing charges to get a complete picture.
Q: How do I find my appliance wattage?
A: Check the appliance label, manual, or manufacturer's website. Wattage is usually shown as "W" or "kW". You can also use a plug-in energy monitor (available from hardware stores) to measure actual consumption.
Q: How do I exercise my GDPR rights?
A: To exercise data protection rights (access, rectification, erasure, etc.), email us at hello@energy-cost-calculator.co.uk with your request. See our
Privacy Policy for full details of your rights.
🔗 Useful External Resources
⏱️ Response Times
We aim to respond to all enquiries within:
- General questions: 1-2 business days
- Bug reports: Within 24 hours for acknowledgement; fix timelines vary by severity
- Privacy/GDPR requests: Within 30 days as required by law
- Feature requests: Acknowledgement within 3-5 business days
📅 Office Hours: While our calculator is available 24/7, our support team operates Monday-Friday, 9am-5pm GMT. Messages received outside these hours will be responded to on the next business day.
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